Privacy Policy

Last updated: March 25, 2026

Contents

1. Data Controller

The controller of your personal data is RG SOFTWARE Radosław Gancarz, a sole proprietorship with registered office at: Wólka Podleśna 484AB, 36-002 Wólka Podleśna, Poland, Tax ID (NIP): 9182138788, REGON: 38392791200000. For matters related to personal data protection, you can contact us at: sklep@karaoke24.pl

2. Purpose of Data Processing

We process your personal data for the following purposes:

Order fulfillment and delivery of purchased digital products
Payment processing and issuing accounting documents
Communication regarding your order
Handling complaints
Fulfilling legal obligations of the controller

3. Legal Basis for Processing

We process data based on:

Art. 6(1)(b) GDPR – performance of sales contract
Art. 6(1)(c) GDPR – fulfillment of legal obligations (e.g., tax)
Art. 6(1)(a) GDPR – user consent (when required)

4. Data Retention Period

We retain your data for:

Transaction data – 5 years from the end of the tax year in which the transaction was made
Contact data – until consent is withdrawn or objection is raised
File download links – 7 days from purchase date
Newsletter (unverified subscriptions) – 28 days from subscription date. If you don't confirm your email address within 28 days, your data will be automatically deleted. We send reminders after 24h, 72h, and 14 days from subscription

5. Your Rights

You have the following rights:

Right of access

you can obtain information about the processing of your data

Right to rectification

you can request correction of inaccurate data

Right to erasure

you can request deletion of your data

Right to restriction

you can request restriction of data processing

Right to data portability

you can receive your data in a structured format

Right to object

you can object to the processing of your data

Right to withdraw consent

you can withdraw your consent at any time

Right to lodge a complaint

you can file a complaint with the supervisory authority

6. Data Recipients

Your data may be shared with:

Paynow (mBank S.A.) – for payment processing
Microsoft Ireland Operations Limited (Azure) – hosting services
Google Ireland Limited (Google Analytics) – website traffic analytics (with your consent)
Government authorities (when required by law)

7. Cookies

Our website uses cookies necessary for the proper functioning of the store (shopping cart, login session). With your consent, we also use analytical cookies (Google Analytics) to analyze website traffic. You can manage your cookie preferences at any time via the 'Cookie settings' link in the footer.

8. Contact

For questions regarding personal data protection, please contact: sklep@karaoke24.pl

9. Data Transfer Outside the EEA

In connection with the use of Google Analytics (with your consent), your data may be transferred to the United States. The transfer is carried out on the basis of standard contractual clauses approved by the European Commission, ensuring an adequate level of personal data protection.