Terms of Service

• The Seller is RG SOFTWARE Radosław Gancarz, a sole proprietorship.
• Registered office: Wólka Podleśna 484AB, 36-002 Wólka Podleśna, Poland.
• Tax ID (NIP): 9182138788, REGON: 38392791200000.
• Email: sklep@karaoke24.pl
• Registered in the Central Register and Information on Economic Activity maintained by the Minister of Development of Poland.

• The Karaoke24.pl online store sells backing tracks in digital file format (digital content).
• The backing tracks offered in the Store are original arrangements and interpretations of songs, created by the Karaoke24.pl production team. Due to the creative nature of production, backing tracks may differ from the original versions in terms of instrumental arrangement, order of verses, choruses and other parts of the song, tempo, key and harmonic structure.
• Before purchase, the Customer can listen to a demo version (DEMO), which reflects the character of the full backing track and constitutes a binding product sample.
• By placing an order, the Buyer accepts these terms and confirms having listened to the demo version of the purchased Products.
• Prices shown in the store are gross prices (including VAT).
• All backing tracks offered in the store are created under appropriate licenses or are works to which the Seller holds full distribution rights.
• Sales of backing tracks are conducted under a license agreement with the Polish Authors' Society ZAiKS.

• Orders are placed by adding products to the cart, completing the order form, and clicking the 'Order with obligation to pay' button.
• The sales contract is concluded when the Customer clicks the 'Order with obligation to pay' button after accepting the terms of service and privacy policy.
• After payment, a download link will be sent to the provided email address along with order confirmation.
• The download link is active for 7 days from the time of purchase. Each file can be downloaded a maximum of 3 times.

• Payments are processed through Paynow, operated by mBank S.A. with its registered office in Warsaw (00-850), ul. Prosta 18, registered in the National Court Register under number KRS 0000025237, as a bank supervised by the Polish Financial Supervision Authority.
• Available payment methods: fast bank transfers, BLIK.
• Transactions are processed through Paynow.

• Digital products are delivered electronically.
• After payment is processed, files are available for download immediately.
• In case of problems downloading files, please contact us.

• The Consumer has the right to withdraw from a distance contract within 14 days without giving any reason.
• According to Art. 38(13) of the Polish Consumer Rights Act of 30 May 2014, the right to withdraw from the contract does not apply to contracts for the supply of digital content not supplied on a tangible medium, if the performance has begun with the consumer's express consent before the withdrawal period expires and after informing them about the loss of the right of withdrawal.
• Before downloading files, the Buyer expressly consents to the commencement of performance before the withdrawal period expires and acknowledges the loss of the right of withdrawal.
• If the right of withdrawal applies, a withdrawal statement should be sent to: sklep@karaoke24.pl or using the withdrawal form template attached to these terms.

The Seller is obliged to deliver a Product free from defects and is liable to the Consumer for any lack of conformity of the Digital Content with the Contract under the Consumer Rights Act.

• Complaints should be submitted by email to sklep@karaoke24.pl or by mail to: RG SOFTWARE Radosław Gancarz, Wólka Podleśna 484AB, 36-002 Wólka Podleśna, Poland.
• A complaint should include: contact details, order number, description of the non-conformity.
• Complaints are processed within 14 days of receipt.
• If non-conformity with the contract is found, the Consumer may request: bringing the Digital Content into conformity with the contract, price reduction or withdrawal from the contract (if the non-conformity is significant).
• In case of a defective file (technical error, corrupted file), the Buyer will receive a correct version or a refund.

Upon delivery of the Digital Content, the Seller grants the Customer a non-exclusive license to use the purchased backing tracks under the following conditions:

• The license is granted for an indefinite period (perpetual).
• The license authorizes the use of the Product in the following fields: a) playback for personal use, b) public performance during live events (concerts, parties, events), c) recording on the Customer's own media.
• The license does not authorize: a) sublicensing, b) resale or lending, c) publishing the backing track alone (without vocals) on the Internet or file-sharing networks.
• Publishing recordings using the purchased backing track on streaming platforms (YouTube, TikTok, Facebook, Instagram and others) is permitted only if the performer's vocal track has been recorded over the backing track. Publishing the instrumental backing track alone (without vocals) is prohibited.
• For each publication of a recording with vocals on streaming platforms, it is REQUIRED to include the following information in the description: 'Backing track: karaoke24.pl'.
• All files contain a unique digital signature (watermark) enabling identification of the Buyer. Removing or modifying the watermark is prohibited.
• Commercial use beyond public performance (e.g., phonogram production, synchronization with video) requires a separate license – please contact: sklep@karaoke24.pl.
• In case of license violation, the Seller reserves the right to: a) immediately block the Buyer's account, b) pursue compensation, c) report the violation to law enforcement.
• The Buyer bears full responsibility for any damages resulting from unauthorized distribution of files.

• A web browser with JavaScript enabled is required to use the store.
• An active email address is required to receive the download link for purchased files.
• Files are delivered in MP3 320kbps format, which requires an appropriate player to play.

• Consumers may use out-of-court complaint and redress mechanisms through the ODR platform available at: https://ec.europa.eu/consumers/odr
• In case of disputes with consumers, the court competent for the consumer's place of residence shall have jurisdiction.
• Disputes with entrepreneurs shall be resolved by the court having jurisdiction over the Seller's registered office.

The Store lets Customers rate products they have purchased. Below we explain how we collect, verify and present ratings, in line with the requirements for consumer reviews (the Omnibus Directive).

• Star ratings (on a 1–5 scale) may be submitted only by verified Customers who actually purchased the product in the Store. Each rating is tied to a paid order containing that product — the Store does not publish ratings from people who did not buy the product.
• A rating can be submitted from the Customer account (order history), the order page, or via a link sent by email after purchase. This ensures published ratings come from genuine buyers.
• Each Customer may submit one rating per product. Immediately after submitting, the Customer may correct it for a short time; a later change requires contacting the Store.
• On the product page we show the average rating and the number of ratings. The Store does not hide, remove or distort negative ratings, and the way they are presented does not depend on the rating value.
• Ratings are published immediately upon submission — they are not withheld for prior approval. The Store moderates them only after publication and may remove or reject a rating solely for an objective, documented reason (e.g. spam, personal data, unlawful or offensive content).
• The Store may reward Customers with a discount (e.g. 10%) on their next purchase for rating a purchased product. The discount is granted for submitting a rating alone — regardless of the number of stars given and without requiring a positive rating. A Customer holds one active discount code at a time; rating several products does not multiply codes, and a new code becomes available only after the previous one is used or expires. The code is single-use, valid for a limited time, cannot be combined with another discount code, and is shown after the rating is submitted or when the Customer already holds an active code (never in the e-mail). Ratings collected this way are marked as incentivized.
• We send rating requests on the basis of legitimate interest (Art. 6(1)(f) GDPR) as a message concerning a completed purchase. You can object to this processing at any time by contacting us at sklep@karaoke24.pl.
• The Store does not post fake or sponsored ratings and does not commission third parties to submit them.

• The Seller reserves the right to change these terms for important reasons, such as changes in legislation or expansion of services.
• The Seller will inform about changes to the terms by publishing a new version on the store's website.
• Matters not regulated by these terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
• In case of discrepancies between language versions of these terms, the Polish version shall prevail.

• Addressee: RG SOFTWARE Radosław Gancarz, Wólka Podleśna 484AB, 36-002 Wólka Podleśna, Poland, sklep@karaoke24.pl
• I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/for the provision of the following service(*):
• Date of contract(*)/receipt(*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date:
• (*) Delete as appropriate.